Made to order
WAR ARCHIVE products are produced to order. Production and delivery times vary depending on the product, fulfilment partner and destination.
Shipping
Available shipping methods, current costs and delivery estimates are shown at checkout. Orders containing different products may be produced by different fulfilment partners and can arrive in separate parcels.
Where tracking is available, tracking details are sent after dispatch. Carrier scans can take a short time to appear after a parcel has shipped.
Delivery details
Please enter a complete and accurate delivery address and valid contact information at checkout. Incorrect or incomplete address details can cause delays or failed delivery. Australian deliveries may require a valid recipient email address or Australian mobile number for carrier updates and parcel handling.
Change of mind
Because each item is made to order, we do not generally accept returns or exchanges for change of mind, an incorrect size selection, or a preference for a different colour after an item has entered production.
Damaged, defective or incorrect items
If an item arrives damaged, defective, misprinted or materially different from what you ordered, contact us as soon as possible. Please include your order number and clear photographs showing the issue. Where appropriate, we will arrange a replacement or refund. You generally do not need to return a damaged item unless we ask you to.
Australian Consumer Law
Nothing on this page excludes or limits rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law. Depending on the circumstances, a product that does not meet an applicable consumer guarantee may entitle you to a repair, replacement, refund or other remedy.
Need help?
Use our Contact page and include your order number.